the technician came and setup the hub and socket but he said there was no signal and there must be wrong with the underground wire that connects my apartment to the main virgin hub which is some yards away. Hi Graham. That looks suspiciously like a cut VM cable with the coax on the LHS and the old phone cable on the RHS. Cihank617. But the wall socket outlet seems not a coaxial plug, So now I cannot setup the VM hub that I would like to seeking help from Community support. Apologies for any cabling issues. Switched On Families. In the new house, just connect the single cable from the Hub to the wall socket and see if it works. Wall sockets and no connection. Looks like the supply cable is dropping down from the top of the photo into a metal isolator box. 0 Kudos Reply. Any help please?Virgin media wall socket in an unusable place. I'm a Very Insightful Person, I'm here to share knowledge. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read;. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. Some new sockets may look like one of the below. Broadband. on 05-04-2023 09:20. No Wall Socket for Internet and TV in QuickStart, set up and connections Wednesday; Need a new internet wall connection in QuickStart, set up and connections Saturday; Socket in QuickStart, set up and connections a week ago; Old house and new house different wall sockets in QuickStart, set up and connections a week agoHi I left virgin media on the 26th of march BT has been dreadful but luckily they are letting me leave without a termination fee. Hi. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. Volt. log into hub3 - 192. Once connected it directly to a hub, a little bit loose, but then interne. Can't find a VM wall socket I only have this (will try and post a picture), which leads - 5292896. We appreciate you reaching out to us on here. Reduces the number of required wall sockets. on 23-12-2022 10:31. provided, I shall give them a call tomorrow. This uses a copper coaxial cable of a similar type to the cable that feeds the signal from a rooftop TV aerial to a TV set. @Briannahsarah wrote: Here is a photo. How about using a 10m RJ11 to RJ11 telephone cable. Virgin Media Wall Socket. What to expect with broadband installation. Hi there @vmcusto1, welcome to our forum and thanks for your post. The cable on the right looks like is for a Freeview TV antenna. Account - Mobile. Plug the cables into the Hub. We have ethernet wall sockets in most of rooms in our house, and they worked great with other companies broadband. Options. My wall - 5351271. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. Second, you'll likely need a manned installation for your VM services. Thanks for your post on our Community Forums @Kimloan, and a very warm welcome to our Community Forums! Sorry to see that the installation could have been done tidier that what was left behind. . Virgin Fibre Areas only. Discounts, coupons and cashback: 2019 =. 4 weeks ago. QuickStart means you can plug the kit straight in, with no drilling or technical know-how needed. I am going to cancel. Vicky. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. Only an aerial cable (pictured below) connected to a box outside my flat. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Downstairs, the router works perfectly and the wall socket was installed with the arrival of the hub. 0 Kudos. There should be a screw F socket on the bottom where the cable is now just pushed onto. Some of the cables hanging out the wall were cut off after the house improvements. Trace the short stub of cable going through the wall and see if it goes outside to the plastic omnibox where the. If I couldn't get the proper wall socket, the internet is not going to be set up su. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. Browse Virgin Media Virgin Media Community. Hello, I'm a returning customer to Virginmedia and went with the QuickStart option, but I've ran into an issue where I have no broadband or TV. I wanted to check with people on here before trying to get an engineer in, just. I’ve just received my quick start package. It is surface clipped usually. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch. This is a little untidy for my likeing. Options. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. So I’ve tried inserting it to the socket below it instead but it’s not working. Subscribe to RSS Feed; Mark Topic as New. (I did this video to help/guide new engineer as I did not find any for my self when I started. . See where this Helpful Answer was posted. Vonage 2nd line. Virgin Media Wall Socket. Well I can't seem to find anything like that and the closest thing I can find is a. can someone contact me about moving a TV point please. AnthonyRaw1986. Turn on and start the Box. Need Virgin Wall Socket - require "written confirmation" of what it entails on 23-08-2022 14:22. Back a step. The metal box in photo 3 looks like a likely contender. Discover how Virgin Media services are installed. I understand that I am now to connect the landline to the Hub 3, but having done this, I don't get a connection. Re: My house wall socket that cannot fit to VM hub. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Back a step. Re: No wall socket. Most QuickStart kits have just 6 cables, connectors and powerlines to. Ordered VM broadband and was recommended by the website to select the self quick install option. My understanding is you can only get the quick start kit if the house has had VM in the past. I've got 2 wall sockets that I think are likely. The cables won’t attach to the wall socket which looks mangled. Entertain me; Broadband Deals. I unscrewed it and there is a male isolator inside the box. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Turn on your TV and get connected. Admittedly these will make more sense if you already have a basic. Security matters. com email address to different Virgin account. The existing cables will be screw-on (11 mm spanner or pliers required). If you are not going to use the splitter, then probably best to connect direct to the wall box for your broadband and totally bypass it. Cable broadband connects your home to a fibre cabinet in your area. Joining in Options. . Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. The metal box in photo 3 looks like a likely contender. Virgin Media FTTP. You can also check for a loose cable as not all properties have a socket. Hi mariz2198, thanks for posting and welcome to our community. Can I have engineer visit and setup it? Thanks. I am happy to help with this. on 08-02-2023 13:33. Getting Connected with Virgin Media is easy when you have a wall socket. on 30-12-2022 13:33. 22-12-2022 19:19 - edited 22-12-2022 19:20. I seem to have two wall sockets for Virgin Media in my house. 3 weeks ago. )In this video, I am showing the sta. I'm sorry to see that you have not been able to install and use your equipment due to no wall socket being present. Is there likey to be any problem with this, such as degraded of weaker. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. At least 30Mbps download speeds in every room or £100 one-off credit. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. (Finally Solved) November 10, 2023 by Jim Johnson Do you need a Virgin Media Wall Socket? A wall socket is all you need to connect to Virgin Media. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. But the metal isolator box looks like it might be the wrong way around. I assumed the kit plugged into the phone socket like my other broadband provider (Sky). How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterday 1 ACCEPTED SOLUTION. I found this which seems - 5282154 - 2Joining in. The phone number doesn't connect you. ThanksEssentially, I can’t figure out how to connect my broadband cable into the wall socket. Im currently staying with family who use BT but wanted to pay for my own internet as i do online gaming and needed a better connection but the wall socket is in use and since i wanted a direct connection i was wondering if its possible to get a VM socket installed into my own room and how i would go about doing that. The below cable coupler has been recommended to. Kenneth. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. I don't have a virgin media wall socket and this is stressing me out. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. However, as I have been trying to set this up, I noticed that I - 5055231Follow these simple installation steps for your Virgin Media home phone set up. Subscribe to RSS Feed;. Browse Virgin Media Virgin Media Community. I recently moved to the house and ordered Virgin media broadband, I received the self-install kit today but I don't have a wall socket to plug the modem. Connecting broadband cables to the wall in Networking and WiFi 2 hours ago Wrong wall connection in QuickStart, set up and connections yesterday Installation damaged wall in QuickStart, set up and connections yesterdayI will be installing Virgin Broadband, TV & home phone soon but just wanted to check if it matters that I have two Virgin wall sockets in different rooms from a previous owner. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Account - Cable. A Virgin Media wall socket typically has more connections and capabilities than a regular telephone socket. Inside the spare room, the coax cable goes into the white VM internal wall box with just a TV actuator attachment attached (see pic), and the telephone cable goes into. It has two outputs on the left of the wall box. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I don't work for Virgin Media. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsQuickStart, set up and connections. Tried looking but can't see a way to book an engineer for this? Thanks At the moment you have a Sky modem that is serviced by an RJ11 socket, which provides your Broadband from phone line. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Let me know how you get on! Kind regards, SerenaThe phone has been plugged into a wall socket and was working fine for years. Go to solution. We have the quickstart pack but sadly cannot get broadband set up and working. This seems to be the only way that i can speak to someone about the issue. The good news is that Stephen has done a series of three genuinely useful and informative videos – charting everything from the Headend (data centre) sites to their DOCSIS Hybrid Fibre Coax Fibre-to-the-Premises ( FTTP) based broadband lines at a high level. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. One of the cables comes through my bedroom wall and into the sitting room, right into the set top box. Old Virgin Media box and poor signal. Options. • Scroll to the HDMI port you connected the cable to. Tried ringing the number from my mobile - rings out, so the line is fine, it’s just the connection in the home. I have received my package 2 days ago but I can't complete the set up due to a lack of a Virgin Media wall socket. 12-10-2022 18:51 - edited 12-10-2022 18:59. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Tuning in. In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. com. I don't have a Virgin wall socket. If you look into the back of your Hub, you'll see a port. I’ve located the cable, and socket, but it seems to be the wrong type (it won’t let me upload a picture due to file size), it looks like an Ethernet port with a slideable cover, nothing like the ones shown in the QuickStart guide. 168. Tuning in. If you don't have the cabling then call the pre-installs team on 0800 052 1734. Yes, they will lose wifi connectivity but I am suggesting you do this just as a test. Once connected it directly to a hub, a little bit loose, but then interne. @ericchuang wrote: I received my installation kit for my broadband but I don't have a Virgin Media socket anywhere to install it. Forum; Apps. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. I am going to send you a private message. Discover how Virgin Media services are installed. . I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. Options. No wall socket but wire from underneath floorboards. YNAB enthusiast and extreme coupon-er. I can only find the TV socket. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Thanks & regards, Bablu kumarRe: No virgin media wall socket. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Options. Entertain me; Broadband Deals. Virgin Mobile. Pop the power cable into a nearby plug socket, and turn it on. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsOur router was delivered, and we do not have the requisite Virgin Media wall socket for the Hub 4. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. So you can either unscrew this one & push on the connector provided in the Quick Start pack. Stream from Virgin Media. Package arrive today and realized I don't have a VM wall socket to. Hi all, I have just moved in an apartment and received my Virgin Broadband kit, but i cannot find the virgin media socket, please help, thanks so much! Hi kcng_eddy, thanks for joining our help forums and welcome to the VM community. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday. . Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. Browse Virgin Media Virgin Media Community. Can anyone help? - 5374447. Turn on and start the Box. Gradually increase the force until the. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. 100. . Thank you for the helpful response. One works with my existing connection but the other one is just on the wall - 5156775. 1 ACCEPTED SOLUTION. Thank you for the tel no. There’s even no BT wall socket. Rather than pay VM the £25 for a phone extension socket, you could put that money towards some modern cordless phones. The cable could be hidden within, or behind, furniture. I currently reside in a rental property, so I assume that I'll need to get in contact with my landlord first to make sure they're happy about someone coming out to ins. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put. Follow these steps to install your virgin Media Broadband, TV and Phone service. 0 Kudos. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. Options. I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall. Entertain me; Broadband Deals. The wall socket I have within my home does not appear to be working. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features NFL Sunday Ticket Press Copyright. 15 March 2021 at 12:49PM. I'm here to share knowledge, I don't work for Virgin Media. Virgin Media Community; Broadband; QuickStart, set up and connections; VM plug wall socket missing; Options. If you're happy with this and for the charge we can make the arrangements for you 🙂. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. If you look into the back of your Hub, you'll see a port named. Screwless Faceplate. I would like to arrange for someone to come and look at it and if possible to move the socket whilst they are here. Hi there @aw2387743, thanks for reaching out to us and a warm welcome to the Virgin Media forums. I don't have virgin media wall socket in QuickStart, set up and connections 6 hours ago; Migrating @ntlworld. Options. Get virgin engineer to move the wall socket. I don't even know what to do with it either. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. I want to install virgin media after using talk talk for many years, I checked that I have the virgin media socket but after watching and reading the installation guide my virgin media socket looks different, i removed the white cap covering it and it. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hi , I received the hub 3 virgin media broadband. Wish this was made clearer when. Now another team needs to fix that cable but the technician booked my appointment for 28th as per the message i Booking an engineer is easy with Virgin Media. QuickStart, set up and connections. I will pop you a PM across now, please keep an eye. However, I do not have any of the specified wall sockets available. All the wall sockets I can see are for BT. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. Sign in . Switched. 3 Connect the other end of the coax cable to the set top box or Virgin Media Hub provided. Thanks for posting, welcome both to the community and also Virgin Media. SpeedHi, I switched through a comparison site but it didn’t mention that I’d need a Virgin wall socket pre installed! I’ve received my self install kit but obviously only have a phone socket. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. For that I can't use the - 5118502. Account - Mobile. The top “capped” one is marked FM & has been disused since cable went digital. )In this video, I am showing the sta. Don't understand why I would qualify for Quick Start if the property didn't have the right connections?QuickStart, set up and connections. If there’s already a cable plugged into your Virgin. I've tried all the things anyone will suggest about different phone, checking it's plugged in etc. It may just be a cable rather than an internal wall box. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. Tudor. There are two empty wall sockets but the cable doesn’t fit into either. The other is marked TV, & this is used for TV & Broadband. Gaming Support. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterdayRe: no virgin media wall socket on 16-07-2022 14:04 The same issue is happening to me- just received my QuickStart kit for Hub 3 but can find no Virgin Media wallsocket and only have a virgin media Ethernet port in my wall. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. I have received my quick start-up kit. The top “capped” one is marked FM & has been disused since cable went digital. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Awful first impressions of Virgin Media. Options. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. I was never asked if I had a wall box. If your query arises from a switchover process by VM to a 21CV phone-via-router connection from the back of the hub, then VM should offer to modify your phone wiring free of charge so your existing phone extension sockets still work in the same way. Re: No wall socket. You might like to try giving full details here first to get some advice. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. However the wall. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Wall socket. VM BB TV Landline. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. V6. You should see a cable going through the wall and if you trace this inside, you should get the cable. on 18-05-2022 19:55. But the wall socket, I cannot attach the wall socket with Isolator Cable. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. Failing this. VM don't use fibre inside the property. on 23-10-2022 13:36. Neighbours have Virgin Media Broadband, but my house is the only one on the street not connected in Networking and WiFi 2 hours ago; Access denied on router in Networking and WiFi 3 hours ago; Virgin Media not available at my address according to your website, but my neighbours have it in QuickStart, set up and connections 7 hours agoBooking an engineer is easy with Virgin Media. You can also check for a loose cable as not all properties have a socket. Sign in . TV. Koda. The socket you need will be marked with the Virgin Media logo. The cable could be hidden within, or behind, furniture. 1. I'm at the stage where I need to plug the -. See where this Helpful. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. But I have no Virgin Media Wall socket in my house. Dave. Second, you'll likely need a manned installation for your VM services. I can only find the TV socket. Give the pre-install team a call on 0800 052 1734 as you will need a manned install to reinstate the isolated outlet. The team are busier than usual with install and fault visits so you would've been provided with the earliest possible appointment. 0 Kudos. on 15-02-2022 10:03. Choose the best spot for your wifi hub. Vonage 2nd line. Virgin Media Community. . . However, I do not have any of the specified wall sockets available, and the round socket that is there it doesn’t fit into. Home Phone. QuickStart, set up and connections. Re: Moving virgin media wall socket. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. on 27-01-2023 17:22. QuickStart, set up and connections. Just. QuickStart, set up and connections. Call the Pre-installation and delivery team on 0800 052 1734. Hi all, when I signed up for Virgin Media, it said the service was available at my house. VM's phone service is provided from a telephone connection point on the back of the VM hub (which replaces the old 'telephone master socket'). . I just found a box in the closet which has a cable indicated as CABELCON 4. 33. But I have no Virgin Media Wall socket - 4942192 - 2. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. Virgin Media uses a unique cable network that requires a specific type of. Please help. Explain that you need the ONU PSU for a FTTP/RFoG area - if an engineer is offered to bring / fit it accept that - there have been serious delays in getting them dispatched by post. We can certainly work to get an engineer booked in to get this installed. I have moved house and the previous owner returned the wall socket plug (the white one with green LED) to VM. He will drill through into the lounge and connect an internal access point to the brown box on. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. No VM wall socket in QuickStart, set up and connections 02-08-2023; Self install M500 plan but new property has Openreach phone socket? in Networking and WiFi 23-07-2023; Ordered QuickStart as I was eligible, now found out I need a wall socket. Internet. If so you would need a maned install. Plug the cordless base station into the VM hub and use cordless handsets around the home as required. Should’ve checked this before I ordered. Virgin TV 360. Often in flats there is just a coax cable coming out of the wall, if you cannot trace one: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. There should be a wall mounted box somewhere inside that has an F socket on it. All the wall sockets I can see are for BT. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches vi. The total REN (ringer equivalence number) of devices you can connect to TEL1 on the VM hub is 3. Please help. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. There's an openreach BT white box in the wall and there's 2 black cables next to it coming from outside next. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. . New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and.